The URT team and students depend on email for all communication, which leads to slow replies, repeated questions and a lack of clarity. Students do not know what to prepare or where they stand in their internship journey, and the URT team cannot manage everything across scattered channels.
Student Pain Points
No clear place to understand what to prepare.
Slow or delayed replies through email.
No visibility of internship status.
Confusion due to scattered information.
URT Pain Points
High volume of repeated questions.
Slow and unstructured email communication.
No central system to share learning material.
Difficulty tracking student engagement.
Campus Connect is a single organised platform where students access preparation material, webinar content, internship status and a simple space to ask questions, while the URT team manages content, replies and student engagement through one clean dashboard.
Nervous Neha
Neha is a third-year engineering student. She wants to enter the internship with some confidence, but she never knows where to begin. Every senior gives different advice and the internet feels crowded. She wants a place that tells her what really matters. She also wants updates on her internship status so she does not have to depend on hearsay. When she has a question, she wants to ask it without worrying if she is disturbing someone.
Goals
• Learn what to prepare
• Attend useful webinars
• Follow internship progress
• Get simple answers to simple questions
Frustrations
• Confusing preparation material
• Slow replies from email
• No single place for guidance
Says
• I am not sure what to prepare
• I want short and reliable content
• I do not want to wait for replies
Thinks
• Others might know something I do not
• I hope my internship status is going smoothly
• I need one place where everything stays clear
Does
• Searches randomly online
• Tries to ask seniors and friends
• Sends emails and waits
Feels
• Unsure
• Curious
• Relieved when guidance is simple
Annoyed Arjun
Arjun manages a large group of students every season. He wants students to feel supported, but he does not have the bandwidth for long email chains. He wants a system that organises all student interactions. He wants to upload content once and let students access it anytime. He wants queries to be handled in a structured way so nothing gets missed.
Goals
• Reduce repeated questions
• Share content easily
• Track student activity
• Reply to queries with clarity
Frustrations
• Emails coming in at all times
• Asking the same questions again
• No tracking of who viewed what
Says
• I get too many emails
• Most questions repeat
• Students need a single place to refer
Thinks
• A structured platform will save time
• Students need clarity at each step
• A self-serve system will reduce load
Does
• Replies to emails
• Shares documents repeatedly
• Tracks students manually
Feels
• Overloaded
• Responsible
• Calm when everything is organised
Both sides move through the platform without confusion.
Students prepare better.
The team manages everything with less effort.
The connection between both grows naturally.
Students and the URT team are willing to adopt a single unified platform if it reduces confusion and improves clarity compared to email-based communication
The company already has basic preparation material, webinar links and onboarding documents, which can be organised inside the platform without needing new content creation.
Students prefer structured and guided learning routes over long unorganised libraries, especially during internship preparation.
URT members want to reduce repeated work, so a centralised query system and resource hub will naturally support their existing workflows.
Internship stages follow a predictable sequence, allowing the platform to show a simple status tracker without requiring deep backend integrations initially.
Students are comfortable accessing mobile interfaces, making a digital hub a realistic primary communication channel. Also assuming university allowing students to use mobile phones.
